- Published 31/07/2020
Why do reviews matter when choosing a car scrapping service?
If you're looking for a scrap car collection service, it's essential that you choose one you can trust. But how do you know who you can trust and who you can't? Every business wants to present themselves as being trustworthy and reliable, but is there a way for you to find out if the service backs up those promises?
Actually, there is - customer reviews, and they're an invaluable resource for you.
Using customer reviews
Customer reviews give you a genuine insight into the way the scrap service you're choosing actually works. There's no marketing spiel, no promises and guarantees, and no sales pitch. It's just real people who have already used the service giving their honest feedback about how their experience with the business was. This can give you a strong idea of the kind of service you're going to get when you decide to get a quote.
Reviews can tell you about how customers found each individual part of the service - from the initial booking to the timeliness of the vehicle's collection, how quickly the money cleared and how fair the price was, as well as how polite they found the people they interacted with. Scrapping your car is something you want to be done as quickly and conveniently as possible, so it pays to choose a company you know you can trust.
What can you learn from bad reviews?
Not all glowing reviews are what they seem - if you see a company with thousands of fantastic reviews, it may not be all that it seems. The reality of things is that no business can please every customer all the time. No matter how hard they try, there may still be unexpected issues that crop up.
The key is not presenting an image that everything is always perfect. The important thing to see is how the company has dealt with a customer who has presented a negative review if you find one. Check if the company responded at all and if they did, what their tone of voice was. Were they polite and professional? Or were they accusatory and dismissive? It matters because if you have an issue, there's a chance they'll treat you the same way. A company that accepts issues sometimes occur and deals with them professionally is the goal.
Before you choose the vehicle recyclers you want to take your vehicle away, make sure you read their reviews.
For a company you can trust, contact us today.